Improving customer experience and reducing customer complaints by 90% for Together Energy by stabilising and streamlining tech solutions
One of the fastest growing UK energy providers, Together Energy’s core value is putting the consumer first.
The rate of their expansion left their Customer Service team bogged down with frequent, recurring issues with their app that left them unable to effectively investigate and respond to queries.
We worked with Together Energy to minimise the number of customer support tickets by smoothing out any kinks in the customer journey and automating areas of the process.
By decreasing the issues within the platform, we could improve the customer experience, ensure customers received accurate bills, and reduce the workload on the Customer Service team.
