Bringing in-depth industry expertise to help Utiligroup scale up their capabilities and implement changes faster
To meet the demands of a changing industry, Utiligroup needed to upgrade their current technology that relied on an older version of Microsoft CRM Dynamics. Their clients were looking for more smart features in their energy billing systems, and it was down to Utiligroup to find a way to provide them with this functionality.
On top of this, there was a need to enhance the energy supply billing system for their clients’ customers, while also removing barriers in switching between Pay As You Go and Credit meters.
In order to deliver solutions for all their clients’ needs, Utiligroup had committed to a technology roadmap. To achieve everything in the roadmap, they had to immediately scale-up their capabilities with the right people with the right skill sets and experience.
The changes to Utiligroup’s systems transformed the service and features they could provide for their clients.
The improved legacy system now had adaptable new smart features built to work alongside it, which were readily available for their clients to use.
Better still, key features using automation and real-time events could now be made accessible for clients in a shorter time frame going forward.
These new features let Utiligroup’s clients provide their customers with a more seamless experience and lessens the need for customers to undertake manual tasks.
Utiligroup were able to translate these new features into a unique selling point (USP) to help them secure new clients, while also expediting their product roadmap further.
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