Helping Fresh Car Valeting save time and increase their revenue through automation that allowed for more customer bookings
Looking to grow their business further, Fresh Car Valeting needed to replace their arduous manual booking process to free up their admin team’s time and allow for more customer bookings. Through building a bespoke solution tailored to their needs, we helped fully automate Fresh Car Valeting’s booking process. Along with adding a customer self-serve area, these changes saved their business time while also boosting growth and revenue.
"I found the experience [of working with Clearsky Logic] really, really positive. Adam as an account manager was absolutely brilliant. We got some really good stuff designed up, and what was built looks very similar to what we designed. In terms of the actual project... Adam was always really quick to get back. There was one evening on a Sunday at about 8.30, when I sent him a message expecting him to look at it the next day, and I woke up and he'd emailed me late on Sunday night, just saying it was done. So it was a really high level of care."
Offering interior and exterior vehicle cleaning services, Fresh Car Valeting was an expanding business, who needed a simple way to provide their valet service to wherever customer vehicles were.
Traditionally, Fresh Car Valeting had always employed manual processes for booking customer appointments. The current process meant when a customer wanted to book a valet, they filled in a form on the website, which would then be sent to back office staff. The admin team would then need to look through the diaries of all the valets and see who would be available and where new bookings could fit in with enough time.
The manual booking process was slowing down business growth. Fresh Car Valeting needed to scale-up quickly to manage bookings, and reduce the time spent managing diaries to book in customer appointments.
However, the existing software available on the marketplace wasn’t sufficient for Fresh Car Valeting’s needs. The lack of the right technology was holding them back from growing further, so they needed a new solution.
That’s where Clearsky Logic stepped in. Working closely with Fresh Car Valeting to fully understand their current challenges and their goals, we developed a bespoke tech platform, built from scratch and tailored to their needs.
The new self-service solution involved an advanced algorithm that automated the booking process and let customers choose the time and date of an appointment and book in with a valet. This eliminated the need for the Fresh Car Valeting team to manually book in and manage appointments, and instead let customers make bookings online 24/7.
Customers could login to the self-serve area to view their past and current bookings, and manage their details. Communication was also improved through the new solution, with users provided with automatic booking confirmations, as well as appointment reminders too.
With the new solution in place, the way Fresh Car Valeting worked was completely transformed. Automating the booking process saved the team significant amounts of time, letting their resources be put to better use.
Through having extra scope in the business, Fresh Car Valeting could handle substantially more bookings and scale-up their growth, without needing to hire more admin staff. This all led to an increased revenue.
Customer experience was also improved through a streamlined booking process and more accurate appointment timings. The platform’s algorithm handled geolocation of appointments, removing any human error related to double-booking risks or when valets could reach appointments.
The automating of the valet booking process is just the beginning. Fresh Car Valeting is looking at what other manual processes they can automate. With a platform built to allow new features to be easily added, there are many possible areas that can be added and automated with ease.
Creating a long-term partnership, Clearsky Logic have developed a full technology roadmap for Fresh Car Valeting to help them accelerate their business further across the whole of the UK moving forward.
Do you want to help increase productivity in your business? At Clearsky Logic we can create bespoke solutions that help automate your manual processes and address your specific business needs.