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Turning IT Says No Into Yes we can

By

Darren Auld

|

July 3, 2020

One thing I’m often asked is what makes ClearSky Logic different and when meeting potential clients I'm usually asked quite early on in the conversation something along these lines

“why wouldn’t I just hire software developers or bring in IT contractors for a specific project”

For me it’s the very problem I’d faced in my earlier carrier leading software development teams within a multi-million pound turnover company and it’s the reason we started ClearSky Logic. I received responsibility for a good sized project budget and almost an endless list of projects needing to be delivered in the next quarter however with our existing teams already committed to projects the ability for me to scale software development teams quickly and effectively became my main challenge.

At the time we had grown the product development teams over a couple of years from only a two developers and a tester to multiple teams taking on multiple projects and having a great time learning what works and what doesn’t in product development.

I’d learned a few key things along the way when trying different approaches to scaling the teams. One of the first was it can take awhile to hire the right developer for the team, I’d rushed it at points and the results weren’t what I’d hoped for.

I estimate, even working with one of the best recruitment agencies in Edinburgh it was still taking around 3 weeks to get candidates through the hiring process in order to get the right candidate, then a 4 week notice period for the candidate and once through the door another 2-4 weeks for the candidate to become a value adding resource for the team.

"That’s almost 11 weeks to get a new developer hired into the team a delivering a project"

For most businesses its not a great prospect having to wait so long to get extra resource in a team. By the time you manage to get the resource in the team, the business has already fallen behind and potentially lost faith in IT. Now imagine the situation faced when you have given the budget, the critical project for the business and have no available IT resource to fulfill the project.

This is usually where IT get flack for being a blocker, being the person saying to the business we can take on that project but the other project you are looking to deliver will have a delayed go live. These messages going back to the business can quickly result in the IT budgets having a critical eye placed on them for the value being provided.

Options to Scale Software Development Teams

At this point I’d consider the following options, each with there own opportunities and risks :

  • Hire More Developers Faster
  • Hire IT Contractors
  • Outsource to a third party

Hire More Developers Faster

On the face of it I could perform multiple hires in parallel, on the face of it this appears to be the best value option. However, the risks were massive and the overheads high. Get the wrong people into a team too fast and the result on your culture can be disastrous, the last thing I want to do is lose existing brilliant developers in our teams.

The impact of bringing in multiple new developers concurrently on my time would be huge, leading the teams decreasing output at the same time where we could not afford to slow down the existing teams’ project delivery.

Hire IT Contractors

If you have ever worked with IT Contractors then you know they can be great, really experienced tech experts brought in to supplement your team. They aren’t cheap and neither should they be with the experience they bring which can be very valuable to your project.

This option isn’t without its problems and risks, it’s very difficult to measure the value an individual brings to a team, usually I prefer to measure output base on the team as a whole with each individual bringing a different skill set and traits to the team.

When you have an expensive resource It’s important to be able to demonstrate value both clearly and often. I was occasionally faced with the prospect of the IT Contractor not providing enough demonstrable value to justify the investment.

The problem was compounded by having multiple IT Contractors and running teams at pace. The best option I could find was to roll out smaller teams mixed with permanent staff and temporary IT Contractors, where the mixture of business knowledge and technical expertise could provide value.

Outsource To A Third Party

This is where I’m meant to say outsourcing is a great option and it really can be; however it can quickly become a nightmare,

"I’ve lived through when it goes wrong"

and I’ve have written up and shared various tips to get it right.

Impact on existing teams

The most important aspects to consider when outsourcing is the impact on the clients existing teams, the separation of the internal vs external team can be difficult to manage correctly, everyone needs to be brought on-board to the idea of outsourcing early in the process and feel empowered about the decision.

It’s not about taking peoples jobs or because the internal team isn’t delivering. It’s about the business getting the increased levels of output during the peaks in demand for them quickly. With an Us and Them approach its never going to go well.

Communication & Trust

Is this external company providing output at the right quality, is it being produced quickly enough and am I supporting them in the right way by providing constructive feedback?

To underline, this is fundamentally about getting the communication right back and forth, for some companies the third party or indeed the company might not just be the right fit for each other. Do you know the third party developers working on your project, are they any good and can they speak reasonable English so our developers an communicate effectively.

Why Are ClearSky Logic Different?

In ClearSky Logic we’ve designed a service to help companies scale up their IT software development capabilities to address many of the issues I’d ran into when I was in the difficult position of scaling up software development. We call it Team As A Service and this is how it’s different.

Pace

We run at around 70% of our development time in ClearSky on client projects meaning we can absorb new clients and projects quickly. Typically, we can be onsite going through kicking off a project in under 2 weeks, occasionally even faster. Comparing this to 11 weeks with hiring permanents into your team it can really make the difference getting ahead for businesses.

Overheads

When you hire permanent or ever IT Contractors the overheads are large, you need to give them a desk and IT equipment that’s a given but it’s the difficult to measure cost which is often not taken into consideration. The overhead on existing staff and managers, adding to their scrum teams, taking longer to get around coaching and mentoring the team. Then there is what the new members of the team spend their time on, whether it be HR type meetings or company meetings or even meetings and meetings.

With ClearSky none of these overheads come into play, the resource paid for is used solely on the client’s projects, not on HR meetings or personal development, you don’t need to provide office space or equipment. The full project budget provided is used specifically to delivery the project and now all the other things which can get in the way.

Collaborative relationship

When our new clients get to the stage to work with us, they often expect us to have a set answer, along the lines of

"this is exactly how we work"

The reality is very different. We work the best way we can for each client, and so far 2 years in, just about every client has been different in their ways of working. For some that means an extension to their existing team, for others we are working in parallel or for some we might be their only software development team.

We can communicate and integrate with their existing setup as much is required or as little depending on what the client needs.

We do often have our preferences, especially when our clients have an existing team, we find it best to be onsite in at least the early days of the project to help speed things up and usually you will find our senior developers taking your senior developers out for coffee, all building up that early trust which is so valuable in the relationship.

We Care

I could list all day the reasons why you should work with us, yet it could be put very simply as we care. Whenever things aren't going as planned, things are going off track, our clients are in a tight spot, the clients they have promised their customers a new feature for a specific date then we do absolutely everything we can to help whether that be throwing more resource at projects, bringing in specialists to help our clients out whenever we can or doing very late night software development sessions.

I like to think back to my days as being in the position where I had to resource multiple projects for a companies I was working for at the time, I'd love to think ClearSky Logic would have been the perfect answer to the business needing to scale up capabilities.

Imagine if lack of software development resource wasn't holding back your business, how much faster would the business be achieving its goals and how much better a service would your customers be receiving?


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