Offering interior and exterior vehicle cleaning services, Fresh Car Valeting was an expanding business, who needed a simple way to provide their valet service to wherever customer vehicles were.
Fresh Car Valeting had always employed manual processes for booking customer appointments. The current process meant when a customer wanted to book a valet, the admin team needed to manually find available valet appointments and book these in themselves. This manual booking process was slowing down business growth.
Fresh Car Valeting needed to scale-up to manage bookings and reduce the time spent booking in customer appointments. The lack of the right existing technology available for Fresh Car Valeting’s needs was holding them back.
Working closely with Fresh Car Valeting to fully understand their current challenges and their goals, we developed a bespoke tech platform, built from scratch and tailored to their needs.
The new self-service solution used an advanced algorithm to fully automate the booking process. This eliminated the need for the Fresh Car Valeting team to manually book in and manage appointments and instead let customers make bookings online 24/7.
Customers could login to the self-serve area to view their past and current bookings and manage their details.Users also received automatic booking confirmations and appointment reminders too.
The way Fresh Car Valeting worked was completely transformed. Automating the booking process saved the team significant amounts of time, letting their resources be put to better use.
Through having extra scope in the business, Fresh Car Valeting could handle substantially more bookings and scale-up their growth, without needing to hire more admin staff. This all led to an increased revenue.
Customer experience was also improved through a streamlined booking process and more accurate appointment timings. The platform’s algorithm handled geolocation of appointments, removing any human error related to double-booking risks or when valets could reach appointments.