Dyball

Acting as an extension of the in-house team, helping Dyball Associates Ltd save time and offer higher client service levels

The problem

To meet their clients’ demands and to keep up with the changing energy sector, Utilities Software Provider needed to quickly scale up their team with developers who held the right knowledge and skills. Clearsky worked as an extension to Utilities Software Provider’s team, bringing a wealth of industry experience to help them develop and roll out new features quickly. This ultimately improved customer retention, saved them time, reduced costs, and allowed them to secure new long-term clients.

The result

Through Clearsky’s industry expertise and our ability to dive into the project at speed, Utilities Software Provider could scale up their operations to meet the required deadlines for their clients. New features were delivered to a high-standard and rolled out to Utilities Software Provider’s existing clients. These features also made their software more appealing to potential new customers in the industry. Overall adding Clearsky to an extension to their internal team empowered Utilities Software Provider to improve customer retention, save time and reduce costs of hiring internally, and allow them to take new features to market quickly. This let them secure new clients which vastly increased revenue, as these would be long-term clients with year-long or multi-year contracts.

If you're an energy supplier or an aspirant to enter the UK energy market, Dyball Associates Ltd will help you launch or scale your business swiftly and efficiently.

Utilities
Andrew Dyball
CEO

Dyball Associates were fantastic to work with, they came to ClearSky Logic as they had an ever growing tech backlog building up and wanted to start serving non domestic supplies in their energy billing and metering platform. By partnering with ClearSky Logic they managed to get new features out to existing customers and win new prospects with the new feature offering while at the same time their internal talented software development team were able to focus on core business and features.

Darren Auld
CEO - Clearsky

The solution

Initially, Utilities Software Provider was hesitant to outsource the work, due to concerns surrounding communication, industry knowledge, and code quality. However, our ClearSky team was able to provide reassurance as we instead positioned ourselves as an extension to the existing team to help meet business demands.

We were able to speed up the process of knowledge transfer and maximise output by being based onsite. Due to our extensive energy-sector experience, we could immediately understand the context of the project to quickly start building features.

Over a 3-month period, we provided Team as a Service, which offered a team of 4 software developers operating in a Sprint parallel to the inhouse team. Using Sprint planning sessions, we worked closely alongside the client to pick up tickets from their backlog and agree what was needed before adding to the next Sprint.

Initially, Utilities Software Provider was hesitant to outsource the work, due to concerns surrounding communication, industry knowledge, and code quality. However, our ClearSky team was able to provide reassurance as we instead positioned ourselves as an extension to the existing team to help meet business demands.

We were able to speed up the process of knowledge transfer and maximise output by being based onsite. Due to our extensive energy-sector experience, we could immediately understand the context of the project to quickly start building features.

Over a 3-month period, we provided Team as a Service, which offered a team of 4 software developers operating in a Sprint parallel to the inhouse team. Using Sprint planning sessions, we worked closely alongside the client to pick up tickets from their backlog and agree what was needed before adding to the next Sprint.

The future

After seeing the positive impact made through this engagement, ClearSky was brought on as a Team as a Service on an ongoing basis for Utilities Software Provider. Through this, Clearsky is positioned to help take on additional services, products and features for Utilities Software Provider. This will continue to let them scale-up their operations when needed, helping them keep up with the evolving demands of the energy industry and their clients.